Sarah Dionne

Functional and Decorative Warm Glass Art

​Frequently asked questions regarding classes


Why do I have to make a deposit?

I require a deposit for most classes because I want to ensure your attendance. I often have a waiting list of people wishing to attend a certain class, and it is not fair to them if someone does not show up on class day and a spot goes unfilled.

What happens if I cannot attend the class? Is my deposit refundable?

I do not give refunds on a class deposit. However, you can transfer that deposit to another class at a later date, within one year of the original class date. If you do not use your deposit amount paid within one year, you forfeit that amount. Any money paid towards a class deposit CANNOT be used towards merchandise or any other purchases other than classes. 

How can I make a payment for a class?

You have many options for paying your deposit:

E-Transfer- this is becoming a popular, fast, and convenient way to transfer funds from your bank account using Interac. You many send payments to my email, Be sure to email me the security password you have chosen.

Credit Card- I can send you an invoice via Square that you can securely pay with any major credit card online. You will receive an email confirmation once the payment is processed. 

Cash, Cheque, or Interac Debit-You may stop by my Home Studio with payment. Be sure to contact me to set up an appointment time. 

I use Pay Pal or Square, Inc payment processing, both are secure and trusted companies to process your payment online. Final payment of any remaining class fees is due on the day of class. I can accept cash, credit card, Interac debit, or Apple Pay at my Home Studio.

Why are there two prices for the class?
I have structured most class fees to accommodate all skill and glass experience levels. Most classes have the option to pay an all-inclusive price, which means you have access to my glass stock (chosen for the class) as well as use of all my studio tools and equipment. You also have the option to pay the "BYO" (bring or purchase your own) glass price. This means that you have your own compatible glass to use, or that you wish to purchase sheet glass during the class. Any leftover scraps are your own to save for another project. If you bring your own glass from home, you are responsible for ensuring it is compatible glass (meaning it is from the same or compatible manufacturer). If you have any glass tools you would like to use for a class, please bring them with you. Everyone will have access to all of my equipment needed for any class.

I value your Privacy.

Please read my Privacy Policy here. Occasionally, I take photos of students working on their projects during class. I also take photos of your finished projects. These photos may be used by me for future advertising and marketing or displayed in a photo book for students to use. Your name or other identifying information will not be used in any photo. I will not disclose any of your personal information to any third party without your expressed permission. You will sign a photo permission form at the start of class. If you do not want me to photograph you, please let me know.  


All students are required to sign a liability waiver prior to starting any work.

What should I wear for the class?

All students must wear closed-toe shoes, and have long hair tied up and out of the way. Loose shirt sleeves are not permitted, as they can lead to spills. Please wear something comfortable that you won't mind getting a little dirty.

Please be sure to eat something prior to the start of class. Food is not permitted in the work area. Spills and contamination can happen. Drinks are permitted as long as the container has a lid. Drinks should be kept separate from your work area.

I am nervous about using glass tools/power tools/raw glass...

Don't worry. Proper safety procedures for handling glass and all tools/equipment will be thoroughly explained at the start of class. Safety glasses, gloves, or any other safety equipment will be provided as needed.

Will we use any harsh chemicals?

Sometimes. This will be explained in the class description, and any required safety procedures will be followed on class day. Most classes do not use any harsh or caustic chemicals. Anyone with sensitivities should contact me with any concerns.

Allergy Alert: I do have a dog and a cat in the house. Neither are permitted in our work area. If you are sensitive to pet allergens, please be sure to take precautions.